Frequently Asked Questions
Everything you need to know about shopping with AALL & Create
What shipping options are available?
We offer standard and expedited shipping worldwide. Delivery times vary based on your location, but domestic orders typically arrive within 3-5 business days.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What is your return policy?
We accept returns on unused and unopened items within 30 days of purchase. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to most countries globally. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What should I do if my item arrives damaged?
If your order is damaged during transit, please contact us within 48 hours of delivery with photos of the package and items so we can arrange a replacement.